FAQ — Frequently Asked Questions for Registration & Application

Many questions can be answered by our General Information page on our website. Please click here view that page.

Log In Time

Due to the high volume of people logging into our system at one time, it may take hours to log into the Division of Continuing Education registration page. Thank you for being patient. When you wait in line to log in, you will see the average wait time per person and the total number of people waiting in line. Please remember, the wait time is not YOUR wait time, but the average for each person in line as stated above.

Timed out of the Registration page

If you are idle in the registration page for 30 minutes, you will automatically be timed out of the registration page and will have to wait in line again to log back in. Also, if you are logged into the same account in more than one window, and any of the accounts are left idle for 30 minutes, all of the sessions you are logged into will time you out (even if you are actively registering someone in one of the windows). You will then have to wait in line to log in again and start over. If the spot you were registering for is gone when you get to log in again, unfortunately, someone else registered for it and you will have to wait to see if a spot opens up later on for you to register.

What is the EFY Registration Process?

Please click here for the EFY registration process. Please click on the tabs for information on each step.

The Gender is Wrong on my Registration/Confirmation

If you registered your son/daughter and then found out they were registered under the wrong gender, it means the incorrect gender was selected while registering. Unfortunately, because the registrations are separated by gender, we cannot transfer him/her over to a spot in their correct gender. To register for a spot with the correct gender, you need to withdraw, change the personal info, and re-register. If the gender you need is full in the session you were in, you'll need to keep checking back for an open spot. You may click here to see available spots.

There are no spots available in any EFY program I want to go to

We would love every youth to have their first preference in where and when they go to EFY. However, because we are limited to how many participants may attend each session, we realize this is not possible. If there are not any spots available that you can attend, you will have to continue to check our Available Spaces page to see if another participant of the same gender has transferred out, or has withdrawn, from the session(s) you desire. If you see an open spot, you need to click on the “click here to go to Registration page” link at the top of the Available Spaces page and login to try to get that open spot.

Spots do come up from time to time, so please don't give up looking. Also, remember to refresh your page to see current spots.

I need a Copy of my Confirmation

Click here and then view the information under “Confirmation Date/Confirmation Number”.

How do I find information about the session my child is attending?

This information is coming and will be on our website in March 2008.

Can I request to be in the same counselor group or company as someone else?

No, we only take roommate requests and each person may have one roommate request (remember, the two individuals MUST request each other). Please see our General Information page and look under “Counselor Groups” and “Roommates”

Editing Roommate Preferences

To add, delete, or change your roommate preferences, you will need to login to your account, click “edit/transfer”, click on “housing” and then change your roommate preferences. All roommate information needs to be edited before registration closes for the session you are registered for (Monday, 9:00 a.m., 7 days before your session starts). Our office does not look at the roommate information until the session's registration closes. Please see our General Information page for further information on Roommates.

Can I register over the phone or in person?

No. Registrations are done online. Please click here to register.

What information will I need to register?

You will need your Personal Information (if you do not already have an account):

• Name
• Birth date
• Address
• Phone #
• Email address

Roommate information if requesting a roommate:

• Full name (as on their registration)
• Birth date

Parental Release Information:

• Parent/Guardian Name
• Emergency contact phone #s
• Emergency contact phone #s
• Physician phone #
• Insurance provider
• Policy #
• Medications, equipment, or extra medical information such as existing conditions

Payment Information:

• Credit card information (card holders' name, card #, expiration date)

I want to room with my cousin, but he/she is older than I am.

To be assigned with a roommate request, roommates must be in the same age group and of the same gender. If the cousin's in another age group, you will not be able to be roommates. If the cousin turns 16 between May 1st and December 31st of the current year, he/she can choose which age group to be in. However, if he/she chooses the older age group and you are in the younger age group, you cannot be roommates. He/She would have to choose to be in the younger group when registering to be considered for roommates. Please see our General Information page and view “Age Groups” and “Roommates”

I applied for financial aid, but I did not hear anything back?

The Financial Aid status can be checked through the Especially for Youth office or by logging in and checking your ‎voucher status”. Please click here to see our Financial Aid Information page for more information.

I received an email saying I was awarded financial aid. I already registered and was required to make full payment, how do I use the financial aid?

Any financial aid monies awarded after a payment is made will be credited to the card on the account. You will need to login to your account, click on “Voucher Review” to apply your financial aid. You may also call our office for help. Please click here for our contact information. Refunds can take 2-3 weeks to process.

I received financial aid, but the session I wanted no longer has spots?

Unfortunately, we do not hold spots for those who have applied for financial aid but have not yet been awarded. Either register for a session that does have availability or keep checking back on the website to see if a spot becomes available in the desired session.

How do I know if I already have a Continuing Education Registration Login ID and Password?

BYU Continuing Education Login Accounts: ce.byu.edu/app

To register for CES Youth Programs, you must have or create a BYU Continuing Education Login. This BYU Continuing Education Login allows you to:

• Register easily for BYU Continuing Education programs
• Use the same Login from year to year and program to program
• Update your own information (phone number, mailing address, e-mail address, etc.)

How do I know if I have a BYU Continuing Education Login?

If you have ever registered for a BYU Continuing Education program (EFY, PowWow, Education Week, etc.), you most likely have a BYU Continuing Education Login. You may also call the Division of Continuing Education's registration phone room to see if you have a Login Name at (801) 422-8925.

What if I forgot my Login Name or my Password?

If you forgot your Login Name or your Password, you may go to the BYU Continuing Education Login website and click on “Forgot your Login Name?” or “Forgot your password?”. You may also call the Division of Continuing Education’s registration phone room to retrieve your Login Name and/or Password at (801) 422-8925.

How do I Create a Login Name and Password?

To create a BYU Continuing Education Login Name, please click here. You may also go to the BYU Continuing Education Login website at ce.byu.edu/app and click on “Create a Login”. Please remember your Login Name and password so you can use it in the future.

Due to the high volume of phone calls and e-mails we have received, we regret we can not reply individually to everyone. We apologize for the terrible frustration caused by our registration process yesterday, Tuesday, January 29, 2008. We are still researching the cause of the problem. While this does not help your situation, unfortunately we can not go back and reverse what happened. Again, we apologize and refer you to our CES Youth Programs home page, efy.byu.edu, to see available spaces. You m ay also click on the following link: http://ce.byu.edu/yp/efy-programs/efy/session-information.cfm

For those who sent feedback, we appreciate your suggestions and have not disregarded them.